Due to the Holiday break, we may not be able to offer a quick response between December 24 and December 30.
If you are able to connect directly to the IP and not mail.hotmail.com, then it is likely there is an issue with your DNS server.
Occasionally, some of the IPs in our MX record may be out of service.
If you are an user looking for support with your account, please visit our end user support page.
Microsoft's Smart Screen® technology is designed to provide anti-spam filtering innovations for as well as other Microsoft products like Exchange Server, Microsoft Office Outlook and Windows Live Mail.
We also leverage SPF , an email authentication technology protocol that helps address the problem of spoofing and phishing by verifying that the domain sending the email is authorized to do so.
Smart Screen® email filters are influenced by a number of factors related to the sending IP, domain, authentication, list accuracy, complaint rates, content and more.
We will do our best to help you troubleshoot your issue.
However, submitting this information does not guarantee that any message you send to users of the services will be delivered.
If you are running anti-virus software on your firewall or SMTP server, check for the setting "Internet Email Auto Protect" or "Internet Email Protection." If this setting is enabled, disable it and try sending a test message to our servers again. If you are unable to connect, then attempt to telnet over port 25 directly to our email servers (MTAs).
You can find the current list of our MTAs by querying "nslookup –q=mx hotmail.com" from a command prompt (this should work in a variety of Operating Systems).
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